Games Exception Raised The Sims 3 Mac Create A Sim

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Games Exception Raised The Sims 3 Mac Create A Sim Free

  • Apr 07, 2012  Create-A-Sim Mode It all begins and ends here: your decisions on how your Sim looks and acts will have repercussions for its entire life and will affect all the Sims around it. Creating that perfect Sim with that perfect look is extremely important.
  • Are you getting the exception raised error? If so, see the tips below. Tips for Mac simmers Unfortunately a lot of TS3 players encounter problems when playing the game on their Mac. These can include crashing and freezing. A lot of these issues can be avoided or at least improved by the following measures. Firstly, manually reset your RAM while playing.
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The Sims 3 Mac Release

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Get a Taste of The Sims 3 and Unleash Your Creativity! Create any Sim you can imagine, give them unique personalities, and share them with the world. Then bring your Sims into The Sims 3 and be inspired with endless creative possibilities.

  • edited August 2011
    Yeah, I think this must be a Mac problem because it's happening to me as well, and I play my Sims 3 on a MacBook Pro. I used to only get it when I tried to view my Sims' scrapbooks in Generations, so avoiding the scrapbook feature kept the 'exception raised' error from occurring. However, just now I got the error message and nothing even remarkably special was happening; I think my Sim was just sitting on the couch watching t.v. Will try deleting the cache files and see what that does. It's just the most frustrating thing, not knowing when your game is going to crash and delete ALL of your progress. Grrrr!!
  • edited August 2011
    I'm glad to know I'm not alone in 1. Being super ****** at Sims 3/EA and 2. Not knowing why the hell this happens. You guys are so right about Sims 3 having way too many problems, I had just started playing Sims 2 again last week! It's incredibly frustrating, this message used to just pop up randomly during game play and i would restart and it would be fine, but now I have to wait a **** 20 minutes loading my family and it crashes before it reaches the game, with this message. AND YES, I am on a Mac. It must be.
    PRETTY MUCH DONE ALL TOGETHER WITH SIMS 3. THANKS FOR STEALING MY MONEY. :x
  • edited August 2011
    My exception error only happens after installing generations, it was a digital download i bought from gametree, it basically stops the game working. EA have said if I send in the receipt they will send me a brand new copy but am I going to get the same problems!?
  • edited August 2011
    SO TICKED ABOUT THIS. its seriously awful. EA needs to get their **** together.
  • edited August 2011
    Just a little update.. well atleast up to late night is working now but after installing Gen it brings up the EA secuROM thing to check the serial key then brings up the exception error at 0x8000000 at 0x000000 or what ever! Well hopefully my free copy arrives quickly.. should I complain to gametree too?
  • edited August 2011
    Wow. The first complaint about this was posted in 2009. Problem still there. I am certainly not buying any more EA products unless I check forums first to see whether there is a fix for it yet.
    This error happens for me even when I did not install any CC, or any expansions. It happens whenever I install any patch updates to the base game or any expansions.
    So I can play sims ONLY if I play the base game in its EARLIEST version. That's IT. Otherwise this error happens.
  • edited August 2011
    I have been getting this error and keep getting this error since I installed Generations. Patching (YES - even the MAC PATCH) and getting Town Stuff Did not help or change either. It happens very randomly.. Like I can play for hours and not have it happen and then sometimes I can only play a few minutes and then it happens and then when I try to replay it happens again quickly.
    I have tried deleting the logs stating the error in the game. I have deleted my 4 caches - this seems to help (sometimes) but others times not so much. It is very frustrating and NO GURU will help you with this - because they cannot figure out what the error is either. They are totally clueless and are no help at all. They are just as baffled as us players - which is not good because the GURUS are supposed to be the experts. THE GURUS WON'T EVEN RESPOND TO THE ISSUE BECAUSE THEY JUST DON'T WANT EVERYONE TO HERE WHAT WE ALREADY KNOW - THEY HAVE NO CLUE HOW TO FIX THIS AND ARE INCOMPETENT.
    Good luck with this and hopefully someday I can play my game again without the fear of getting an exception Error and losing everything I worked hard to play with OR have to go through Painfully long SAVES every 5 minutes of playing (with still having a chance of this stupid error showing up before I get the chance to save the game again.) :x
  • edited August 2011
    My exception error only happens after installing generations, it was a digital download i bought from gametree, it basically stops the game working. EA have said if I send in the receipt they will send me a brand new copy but am I going to get the same problems!?

    It may or may not..I installed from the Generations disc and ever since I've done that, I've been getting that annoying error!
    Once in a while I won't get it, but most of the time I do get it. =l
  • edited August 2011
    after the patch my generations disk said something like can't authorize this disk please contact customer service. I did that and we went through a ton of steps..i had to take a picture of my game, mydisk, and the reg code thing..to verify I had the game. Then the guy tellsme that he is gong to put a digtal downld in my origins acct. So on to Origin I go, but guesss what! It is for windows only! What are we supposed to do? I downloaded the patchfor generations right when it came out(after installing the game) So I uninstalled generations because my game wouldn't even start because of the disc error. I still have yet to get a viable solution from EA, why don't they just send me a new disk???? Anyone know anything about origin, and the future of the sims 3 and us mac users? I am soooooo peeved! by the way I still get the debug error every once in a while. Would a new disk even help me? someone, anyone please help!
  • edited August 2011
    Its because EA don't produce the digital download copies for Mac, I had to argue for like 5 minutes that they are in existence! The guy I spoke to basically said. oh so we do um well there's not much I can do because I don't know anything about Mac.. wonderful! I'm pleased up to Generations works but I am so angry that I've shelled out money and I can't even play the frickin' game! EA hurry up and sort it out!! :evil:
    0
  • edited August 2011
    I also have been getting errors since the generations patch. Half the time (or more) the game runs alright (you know besides the fact that both the launcher and a family take ages to load and my sims occasionally like to take forever to do something). Then the errors started to happen. And these all occurred after my game had started up which takes forever. First it was the disc authorization error. I would quit out and start again which worked (however took forever). Then today I was playing and after a few hours of playing without saves the game quit to the desktop and gave me that error. It could be custom content but I've only been getting these problems since the patch so..
  • edited August 2011
    lets just hope pets works..
    this whole thing makes me really upset esp because it has been an ongoing issue since 2009.
    who else here misses the good old Maxis days?
  • edited August 2011
    lets just hope pets works..
    this whole thing makes me really upset esp because it has been an ongoing issue since 2009.
    who else here misses the good old Maxis days?
  • edited August 2011
    How do I recover my home I saved in the Sims 3 that seems to have disappeared from the lot after I crashed?
    Its weird, I was building my home, I saved it and five minutes after I saved it and continued building the game crashed, and asked me whether or not I wanted to debug it, I said no. When I loaded the game back up my home which was 40x40 disappeared and is no longer on the plot of land in Twinbrook. So then when I tried to put another 40x40 grid down it when red which mean't I couldn't put it there anymore. So this leads me to believe my home is still there but invisible. How do I get it back? I'm on a MacBook Pro btw. This is very frustrating because I spent 3 days on it and I really love this home I built from the ground up. Can someone please help me? If i continue to keep running into problems, I may consider never purchasing products from EA again, because why should I pay money for a game that keep erasing my work after I saved it.
  • edited August 2011
    I'm only getting this error with CC. After I took all of my CC out of the mod folder, it worked. I'm missing my CC, since I don't want to create a sim, then have to remake them once I get to use my Create-A-Sim mods again.
    C'mon, EA, get your 🌺🌺🌺🌺 together, please! I haven't had any problems until these last two updates, and they aren't just problems that one can shrug off.
  • edited August 2011
    i am beyond annoyed with this glitch or whatever!
    i must have refurnished my house 40 times already to have this stupid thing pop up and delete everything i've done!
    and i've tried everything everybody has posted to try and do on here, and nothing has worked. and i know for a fact its not my computer, because i haven't even had my new macbook pro for a week!
    things worked fine before i was forced to update my game. ):
    and to think i was just about to go spend over $90s on pets and generations! -____-
    EA, you better do something quick, because you're loosing out on a ton of money from not only myself, but many other angry customers.
    especially since this has been an ongoing issue since 2009!
  • edited August 2011
    Same Here!!!
    Unhandled page fault on read access to 0x5e51017c at address 0x005b6d27.
    Do you wish to debug it ?
    I wonder if they will ever figure out how to fix this, It is very frustrating when you're on the game and it all of a sudden pops up. I havent updated to the lastest patch because im worried that the game won't function the same as it does now, well i wouldn't mind the exception raised pop up to go away
  • edited August 2011
    Post edited by Unknown User on
  • edited August 2011
    I suggest we warn other mac owners from buying more SIMS games that won't play. Let's go to Amazon's Sims 3 pets page, and open up a discussion thread warning people about how Sims Mac versions don't work right now. http://www.amazon.com/Sims-3-Pets-Limited-Mac/dp/B0054IV0A2/ref=sr_1_1?ie=UTF8&qid=1313808292&sr=8-1
  • edited August 2011
    I have a Macbook, and ALL the expansion packs, and half of the stuff packs, but that has NEVER happened to me. :? Well I think it has happened ONCE but it still works fine, even with expansion packs, etc.
    Above: I think you should always install patches and downloads because they have useful features and corrections.
  • edited August 2011

    here are some of the emails that have gone back and forth between EA and myself I have only posted the most recent because those are ones that matter and can be a source of hope for us mac users, please start at the bottom and read your way to the top. i have had problems with disc auth errors and 'unexception error do you want to debug?' eveyone knows either way the game crashes. i really hope this is all true.
    DON'T FORGET TO START AT THE BOTTOM OF MY POST AND READ UP,otherwise you won't understand
    READ LAST
    Response Kxxx. via Email 08/19/2011 08:37 AM
    Hello Atreyough,
    Thanks for getting back with me so quickly. With Barnacle Bay and Riverview, you say that they don't show up anymore even though they are installed. Does this mean that they both showed up in your game in the past? If so, do you happen to know when exactly they disappeared? I apologize for all the questions; I am currently testing both Riverview and Barnacle Bay on our Macbook here in the office and am trying to reproduce what happened and then resolve it.
    I am sorry to hear that those three houses of yours became corrupt in some way and unplayable. I have been playing the Sims since the original Sims game came out and know full well how frustrating it is to lose a house that you have been working on. I spend most of my time decorating houses in The Sims 3 since it has such elaborate color options. The update for the game that the Sims team is working on will resolve multiple issues for Mac users. The most helpful part of the patch is that it should resolve many crashing errors for Mac users who have one of two video cards. One of the video cards is the 9400m which is what your computer has. This is one reason why I am hopeful it will resolve not only the disk issue, but also the crashing issue.
    I will go ahead and send you The Sims 3 and The Sims 3 Generations game disks in the mean time so you don't have to wait as long however. Please provide me with your shipping address and I will get our warranty department to send the games out to you as quickly as possible.
    Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com). Your reference number for this phone call is xxxxxx-xxxxxx
    Sincerely,Kxxxxxx
    Electronic Arts
    Executive Customer Support
    READ THIRD
    Customer Atreyough Maclean via CSS Email 08/18/2011 09:45 PM
    Thank you for the information about the fact that you will be handeling this
    alone and also that EA has not turned a blind eye to us mac users. I am
    able to install via launcher(barnacle bay) but it dosent show up in my game
    anymore, neither does riverview. As far as what games I have the only discs
    I have are high end loft stuff, and generations, all the others were digital
    downloads from EA or Gametree. I don't have fast lane. As far as town life
    goes, I really did want to get it but with all of my problems what would be
    the point? I am so worried that I will have problems with pets as well(when
    it is released) I also have the sims medieval which I have had ZERO issues
    with thank god! I haven't played it all that much lately do to trying to
    get the sims 3 working properly.
    I do agree that the 1.24 patch threw another wrench in my game(disc auth
    error) the initially patched generations 1.22 I believe it was, has really
    caused a lot of crashing via the 'exception caught error do you wish to
    debug?' No matter if you hit yes or no it crashes to desktop. Deleting
    some of the cache files seems to help..SOMETIMES but this error is so
    random, sometimes gameplay is uninteruppted for hrs, other times minutes.
    This is very frustrating because you lose all that progress, I save and save
    and save often! I still lose progress though. Lastly 3 beautiful houses(I
    must say) that I worked so hard on suddenly became'unplayable' where on the
    main menu the family and house should show up from your saved game, but
    instead is all white with dotted outline of a generic family and house.
    There were no .bad files under saved games to delete either. I guess I will
    never see those again these are the main problems/ glitches I am
    having..I am sure I forgot to mention a few, but...
    Thank you for reimbersing me for BBay however will it ever work again on
    mac? I would really appreciate it if you would send me those hard copies
    (discs) because who knows how much longer I am going to have to wait for the
    patch you say is coming this week or next, so if it dosen't help me, that is
    just more waiting to play a game I already purchased but cannot even play
    due to errors on EA's part. You and I both know I have already had to wait
    entirely to long. Please let me know more about what I am to expect with
    this patch, and why it would hurt to OVERNIGHT the new disc? I really am
    tired of waiting. Sincerely, Atreyough
    READ SECOND
    On Aug 18, 2011 7:18 PM, 'EA Customer Service' <[email protected]>
    wrote:
    >
    Response Kxxxxxx via Email 08/18/2011 07:17 PM
    Hello Atreyough,
    Your issue has been forwarded to me and I will stay with you until the issue is resolved. I apologize about the troubles that you have had with the previous agents. There are times where support tickets are handled by different agents if the original agent is not working. However I will make sure that I am the only person who assists you from now on to lessen the confusion.
    First let me address your concerns about Barnacle Bay. Are you able to download the content to the game launcher, but not install it? Or were you able to install the content (shows under installed content in the game launcher) but it doesn't show up in the game? I would like to completely clarify that just to be sure. For all of the troubles that you have gone through with these issues I have gone ahead and refunded you the cost of Barnacle Bay. You will see the additional Simpoints added to your account the next time you visit The Sims 3 Store.
    Now in regards to the Disk Authentication error, I would also like to clarify on this a bit if possible. It is my understanding that you have the digital download of the base Sims 3 game (From the EADM/Origin), and that you have all expansions and stuff packs (as disks) installed. Please let me know if this is not correct. The Sims team has been researching some issues affecting Mac users and hope to get some issues resolved in a patch. The patch should be released here in the next week or so. While I do not want to leave the issue at that, it does seem to be something to do with this most recent patch (1.24) that is causing the issue since it was not occurring before that. So what I would like to do if it is alright with you, is to wait until this next game update comes out. If the issue still occurs after that update is installed, I will then get a brand new copy of both the Sims 3 base game and The Sims 3 Generations sent out to you. This way you can reinstall them using new disks as a new troubleshooting step as you have suggested.
    Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com). Your reference number for this phone call is xxxxxx-xxxxxx
    Sincerely,
    Kxxxxx
    Electronic Arts
    Executive Customer Support
    READ FIRST
    Response Lane A via Email 08/17/2011 08:51 PM
    THIS WAS AFTER NUMEROUS EMAILS AND I ACTUALLY CALLED AS WELL, THAT THEY SENT ME THIS EMAIL
    Hello Atreyough,
    Thank you for contacting EA Support. I am sending your issue up to a senior EA representative who is in direct contact with the EA studio. We appreciate your continued patience.
    Should you require further assistance, you can update your ticket, add more information, screen shots, or other helpful documents, by logging into our support site at http://support.ea.com and clicking on the ‘My Questions’ link on the left-hand side of the page. Your reference number for this ticket is xxxxxx-xxxxxx
    Sincerely,
    Electronic Arts Tier 3 Customer Support
  • edited August 2011
    Ive fixed the problem!!
    When you upload all the downloads make a note of the files that have :failed next to them on the sims installer and go through your files and delete them! Done!!
    example, 47957: failed
    hope this helps!
  • edited August 2011
    Unhandled page fault on read access to 0x00000010 at address 0x00b398e0 Do you wish to debug?
    I am sick of this happening I just spent two hours creating a new house hold and this pops up, and it's not the first time. With the amount of money that we spend on sims products and expansions I think EA needs to do something about it and fast! Not to mention I am pretty sure that if you make a game for a mac then you should be able to use it and all extra stuff for it, take for instance creating a world.
    This is extremely frustrating and needs to be taken care of now!
  • edited August 2011
    I'm running on a mac as well. I get the error during build/buy mode. I usually get it when my computer begins to heat up.
  • edited August 2011
    Ive fixed the problem!!
    When you upload all the downloads make a note of the files that have :failed next to them on the sims installer and go through your files and delete them! Done!!
    example, 47957: failed
    hope this helps!

    what do you mean have :failed next to them..where? I would like to try this if I can figure out what your talking about...
    I still hope EA will make good on their word! (yea..that'll happen)

Games Exception Raised The Sims 3 Mac Create A Simple

I am having the same problem too, and I have never seen this before today. Just got my game working with the most recent patch, and everything runs fine, but when I open the new memories scrapbook (comes with generations but also comes included as part of the patch) it gives me a similar error, exceptions raised, blah blah. Choosing No or Yes both gives the same result--the game closes down and brings me back to the desktop. I have already racked up several memories, so it seems (in my case at least) that the error is triggered only by going to the memory scrapbook.
Hopefully somebody can figure this out, or maybe EA will even fix it? I'll be annoyed if I can collect all these memories but not even view them. I haven't installed Generations yet, hopefully when I do (it is shipping to my house as I write this) the problem will fix itself.
EDIT: This is what I am talking about. Either choosing Yes or No is a crapshoot. It poops me straight back out at my desktop, leaving me currently with no way to view memories.